At Kolkata Gems, we are committed to safeguarding your personal information and maintaining your trust. Your privacy is extremely important to us, and we ensure that all data shared with us is handled with the highest degree of confidentiality and transparency.
1. Collection of Personal Information
When you place an order, create an account, or interact with our services online or offline, we may collect the following information:
- Name, contact number, email address, and shipping/billing address
- Payment details (processed securely via trusted payment gateways)
- Purchase history and preferences
- Communication and feedback shared with our customer service team
This information is collected only to serve you better, personalize your experience, and fulfill our commitment to delivering premium, certified gemstones with care.
2. Use of Your Information
Your information is used solely for:
- Processing and fulfilling your orders
- Providing secure payment and shipping
- Sending order updates and delivery notifications
- Personalizing your shopping experience
- Offering customer support and after-sales service
- Sharing relevant product updates or promotional offers (only if you opt-in)
At Kolkata Gems, we value your trust deeply. We never sell, rent, or share your personal data with third parties for marketing or profit.
3. Commitment to Security
We implement the highest standards of digital and physical security to protect your information. From encrypted payment systems to secure data storage, your privacy is our top priority.
Our certified gemstones (GSI, IGI, GIA) and professional service are matched by our ethical commitment to protect your personal and emotional investment.